Help Center

Getting Started

Welcome to Celerora! Here's how to get up and running quickly.

Creating Your Account

Sign up with your email address and create a password, or use Sign in with Google for one-click registration. You'll receive a verification email — click the link to activate your account and unlock full functionality.

Setting Up Your Profile

After signing in, head to your Profile page to add your business details:

• Business name and description
• Contact information (phone, email)
• Service area and location
• Profile photo and business logo
• Custom URL slug (e.g., celerora.com/book/your-business-name)

Your Free Trial

Every new account starts with a 14-day free trial of Pro+ features — no credit card required. Explore all premium features before choosing a plan. At the end of the trial, your account reverts to the Free tier unless you subscribe.

Onboarding Checklist

Your dashboard includes an onboarding checklist to guide you through initial setup. The order is intentional — each step unlocks the next:

1. Verify your email address — required before you can take bookings, send messages, or accept deposits. Without this you're in a limited-access state.
2. Complete your business profile — populates your booking page's name, photo, contact info, and service area. Customers see this before they book, so finishing it before going public builds trust.
3. Create your first service — until you have at least one active service, your booking page can't accept bookings.
4. Set your availability schedule — defines which time slots customers can pick. With no availability set, bookings can't be placed even if a service exists.
5. Customize your booking page — brand colors, logo, cover image, and call-to-action text. Do this last so you can preview against real services and availability rather than placeholders.
6. Share your booking link — copy the URL or download the QR code, then post it to your Google Business Profile, Facebook, vehicle wrap, flyers, and anywhere customers find you.

How Celerora Handles Money

Celerora is a booking and business-management platform, not a payment processor for your services. It's important to understand what Celerora does and does not handle financially so you can set up payment with your customers correctly.

Service Payments Happen Off-Platform

You collect service payments directly from your customers — Celerora does not process or hold them. Common options include:

• Cash or check on site
• Venmo, Zelle, Cash App, or other peer-to-peer transfers
• A separate invoicing tool or payment processor you already use
• Your own credit card reader or point-of-sale device

This keeps you in control of pricing, tips, and refunds, and avoids platform transaction fees on every job.

What Celerora Does Process Through Stripe

Celerora uses Stripe for two specific purposes only:

• Your Celerora subscription. Monthly or annual billing for the Pro or Pro+ plan is charged to your payment method on file.
• No-show deposits from your customers. When you enable No-Show Protection, customers are charged a small deposit at booking time. You receive the non-forfeited portion through Stripe Connect payouts.

Three-Bucket Summary

• Celerora ↔ you: Your monthly subscription fee.
• Customer → Celerora → you: No-show deposits only.
• Customer → you: Everything else — service charges, tips, add-ons, travel fees.

Managing Services

Services are the core of your Celerora account. Each service represents a type of work you offer to customers.

Using Service Templates

Before building a service from scratch, check the Template Gallery on the New Service page. Pick your trade category and Celerora shows curated starter services for that trade with suggested pricing, suggested duration, tags, and pricing type (fixed, hourly, custom, or starting at). Pick a template, edit any field, and save — it's faster than typing the whole service in by hand. You can still create a service from scratch if nothing in the gallery fits.

Creating a Service

Navigate to Services and click New Service. The creation wizard walks you through each step:

• Name: A clear, descriptive title (e.g., "Full House Cleaning")
• Description: What the service includes and any requirements
• Duration: Fixed duration or a range (e.g., 2–4 hours)
• Category: Choose the appropriate service category
• Images: Upload photos showcasing your work

Pricing Options

Celerora supports flexible pricing to match how you charge:

• Fixed price: A set price for the service (e.g., $120)
• Hourly rate: Charge by the hour (e.g., $85/hr)
• Starting from: A base price that may vary (e.g., "From $75")
• Custom quote: Customer must request a quote first

Service Settings

• Max bookings per day: Limit how many times this service can be booked daily
• Cancellation policy: Set the cancellation window (e.g., 24 hours before)
• Remote service: Mark if the service can be performed remotely

Editing & Deactivating

You can edit service details at any time. To temporarily stop accepting bookings for a service, toggle it to inactive rather than deleting it — this preserves your booking history. Note that your plan limits the number of active services (Free: 3, Pro: 10, Pro+: unlimited).

Setting Your Availability

Control when customers can book you by managing your schedule from the Availability page.

Weekly Schedule

Set your regular working hours for each day of the week. You can set different hours for different days, or mark days as unavailable. This recurring schedule repeats every week automatically.

Blocked Dates

Block specific dates when you won't be available (vacations, holidays, personal days). Blocked dates override your regular schedule and prevent new bookings for those days.

Emergency & Premium Slots

Create premium-priced time slots for urgent or after-hours bookings. Emergency slots let you offer availability outside your normal hours at a higher rate:

• Multiplier pricing: A numeric multiplier applied to your normal rate — pick any value between 1.1 and 10 (defaults to 1.5; common choices are 1.5x for after-hours and 2x for true emergency)
• Flat fee: Add a fixed dollar premium on top of your normal rate
• Slots are specific to a date and time window

Google Calendar Sync

Connect your Google Calendar for two-way sync:

• Events from Google Calendar automatically block those time slots on Celerora
• New Celerora bookings are pushed to your Google Calendar
• Booking updates and cancellations sync automatically
• Choose which Google Calendar to sync with
• Auto-syncs every 15 minutes, or trigger a manual sync any time

Calendar

The Calendar page gives you a visual overview of your schedule, bookings, and events all in one place.

Calendar Views

Switch between day, week, and month views to see your schedule at the level of detail you need. Bookings are color-coded by status so you can quickly see what's confirmed, pending, or completed.

Event Types

• Bookings: Customer appointments pulled from your bookings
• Blocked time: Time you've manually blocked off — also how externally-synced Google Calendar events appear here, so you never get double-booked against them
• Personal events: Custom events you create for your own scheduling

Creating Events

Click on any time slot to create a new event. You can create one-time events or set up recurring events (daily, weekly, monthly). All-day events are also supported for things like vacations or conferences.

Today View

The Today page is your daily cockpit — a focused, linear view of everything happening right now so you can start your day without hunting through menus.

What You See

• Next up: A highlighted card for the next booking with customer name, service, phone, and location
• Today's schedule: All pending, confirmed, in-progress, and completed bookings for today, in time order

Quick Actions

Each booking on the Today page has one-tap actions so you can update its state without leaving the view:

• On My Way: Notify the customer you're heading to their location
• Start Job: Mark the booking as in progress when you arrive
• Complete Job: Mark the service as finished
• View Details: Jump into the full booking detail page for photos, notes, messaging, pricing adjustments, or marking a no-show

Suggested Use

Open the Today page first thing each morning to see your route for the day. Keep it open on your phone during the day to hit the one-tap actions between jobs. For anything that requires more than a status change — final price, photos, no-show, messaging — open the booking's detail page.

Booking Management

Manage all your bookings from the Bookings page. Filter by status, search by customer name, and take action on each booking.

Booking Types

• Standard booking: A scheduled appointment for a service
• Estimate appointment: An on-site visit to assess the job before quoting
• Recurring booking: A repeating appointment on a set schedule (Pro and Pro+ plans)

Booking Statuses

• Pending: New booking awaiting your confirmation
• Confirmed: You've accepted the booking
• Declined: You declined the booking request
• Reschedule Requested: The customer asked to move the time — awaiting your response
• Cancellation Requested: The customer asked to cancel — awaiting your response
• In Progress: The service is currently being performed
• Completed: The service has been finished
• Cancelled: The booking was cancelled by you or the customer
• Refunded: A completed booking with a refund processed (usually for a forfeited deposit returned voluntarily)

No-shows are tracked separately as an attendance flag on a cancelled or completed booking, not as their own status.

Booking Actions

From a booking's detail page, you can:

• Confirm or decline pending bookings
• Send an "On My Way" notification to the customer
• Mark the service as started and then completed
• Record the actual price if it differs from the estimate
• Mark as no-show (triggers deposit forfeiture if applicable)
• Upload before-and-after photos to a visual timeline

Recurring Bookings

Set up a booking series for repeat customers (e.g., weekly cleaning, monthly lawn care). Choose a frequency — weekly, every two weeks, or monthly — and Celerora generates upcoming bookings in the series automatically. You can modify or cancel individual occurrences without affecting the rest of the series.

Rescheduling & Cancellations

Both you and the customer can request a reschedule. The other party must confirm the new date and time before the change takes effect. Cancellations follow your service's cancellation policy — if the customer paid a deposit, forfeiture rules apply based on the cancellation window.

Guest Bookings

Customers don't need to create an account to book with you. They receive a unique link via email to view, manage, reschedule, or cancel their booking. They can also message you and view photos through this link.

Estimate Requests

Some jobs need a look before you can price them. An Estimate Request is a lightweight intake from a customer who wants a quote before committing — separate from a direct booking.

How It Differs from a Booking

• Booking: Customer picks a time and confirms the job at a known price
• Estimate Request: Customer describes the job and waits for you to quote

Use estimate requests for jobs where scope or pricing varies — custom installs, larger repairs, anything that typically requires a site visit or photos first.

The Flow

1. Customer submits a request from your booking page with job details, photos, preferred timing, and contact info.
2. You review it on the Estimates page. Reply with questions, request more photos, or schedule a site visit if needed.
3. You send a quote in response — composed in the estimate detail page. The customer gets a branded quote link.
4. Customer accepts, declines, or asks a question. Once accepted, the quote can be converted into a booking with one click.

Estimate Statuses

• Pending: Waiting for your initial response
• Site Visit Scheduled: You've booked a visit to see the job in person
• Quoted: Quote has been sent; waiting for customer response
• Accepted: Customer accepted — ready to convert to a booking
• Declined: Customer declined the quote
• Expired: Quote passed its expiration date without a response
• Converted: Quote has been turned into a confirmed booking
• Cancelled: Estimate was cancelled by you or the customer

Messaging on an Estimate

Every estimate has its own message thread so you and the customer can go back and forth — ask clarifying questions, share additional photos, or negotiate the price — without losing context. The customer can reply without creating an account by using the secure link in their email.

Site Visit Scheduling

If you need to see the job in person before quoting, schedule a site visit from the estimate detail page. Site visits appear on your calendar alongside regular bookings. After the visit, return to the estimate to send your quote.

AI Lead Responder

The AI Lead Responder is your 24/7 virtual assistant that engages with potential customers on your booking page. It answers questions, provides information about your services, and helps convert visitors into bookings — even while you're on a job.

Setting Up

Navigate to AI Responder → Settings to configure your assistant:

1. Enable the AI Responder toggle
2. Set a custom greeting message for new visitors
3. Add custom Q&A pairs to teach the AI about your business (see below)
4. Pick a personality template that matches how you want the AI to sound

Personality Templates

Choose from four preset tones for how the AI talks to customers (the Personality tab is available on Pro and Pro+ plans):

• Professional: Formal and business-focused communication
• Friendly & Warm: Approachable and personable tone
• Quick & Efficient: Direct and to-the-point responses
• Industry Expert: Knowledgeable and authoritative

Each template seeds a starter description you can then edit freely — the underlying field is a free-text "Business Personality & Context" box (up to 2,000 characters).

Training with Q&A

Add question-and-answer pairs to teach the AI about your specific business. The more Q&A you add, the better the AI can answer customer inquiries. Training Q&A is on the same Pro/Pro+ tab as Personality. Examples:

• "Do you bring your own supplies?" → "Yes, I bring all cleaning supplies and equipment."
• "What areas do you serve?" → "I serve the greater Houston area within 30 miles."

To make this easier, the Training tab auto-populates a list of Suggested Questions grouped by category (availability, pricing, services, logistics, etc.) including a set of universal questions every business should answer. Each suggestion comes with a recommended placeholder answer you can accept as-is, edit, or skip. Start there before writing your own from scratch.

Handoff & Operating Hours

The AI knows when to step back and let you take over:

• Handoff keywords: Define trigger words that automatically transfer the conversation to you (e.g., "speak to a person," "complaint")
• Auto-handoff: Set a limit for messages without resolution before the AI hands off
• Operating hours: Optionally limit AI responses to certain hours
• Response delay: Add a natural delay to make responses feel less robotic

Managing Conversations

View all AI conversations from the AI Responder page. You can:

• Review conversation history and AI responses in real time
• Take over a conversation by sending a message yourself
• Close a conversation when the exchange is done

AI Models by Plan

The AI model powering your responder improves with your plan:

• Free: Basic AI (15 responses/month, 5/day limit)
• Pro: Enhanced AI with better understanding (80 responses/month)
• Pro+: Premium AI with the most natural conversations (250 responses/month)

Instant Quotes

Generate professional quotes in seconds using AI-powered estimation, or create detailed quotes manually.

Generating a Quote

Navigate to Quotes and click New Quote. Enter the job details and the AI will suggest a price based on your services, typical pricing, and the scope of work. You can review and adjust everything before sending. The AI provides:

• Itemized breakdown (labor, materials, travel)
• Job complexity assessment
• Estimated duration
• Confidence score showing how reliable the estimate is
• Assumptions the AI made (so you can verify)

Sending & Tracking Quotes

Send quotes directly to customers via email. They receive a professional, branded link where they can view the details and respond. Track every quote through its lifecycle:

• Draft: Quote is being prepared
• Sent: Quote emailed to customer
• Viewed: Customer has opened the quote
• Accepted: Customer accepted — you can convert to a booking
• Declined: Customer declined the quote
• Expired: Quote passed its expiration date
• Converted: Accepted quote has been turned into a confirmed booking

Quote Nudges

Enable automatic follow-up reminders for quotes that haven't been responded to. Celerora sends gentle nudge emails at intervals you configure to keep your quotes top-of-mind.

Quote Settings

• Expiry: Set how long quotes remain valid (e.g., 7 days, 30 days)
• Notes: Add terms, conditions, or special instructions
• Line items: Break down the quote into individual items with descriptions and prices
• Convert to booking: Turn an accepted quote directly into a booking with one click

Quote Analytics

Track your quote performance: view rates, acceptance rates, average quote value, and conversion to bookings. Use these insights to refine your pricing strategy. Available on Pro and Pro+ plans.

No-Show Protection & Deposits

Protect your time and revenue with deposit collection and customer reputation scoring. Available on Pro and Pro+ plans.

Deposits

Require customers to pay a deposit when booking. Configure deposit settings under Settings → No-Show Protection:

• Amount: Set a fixed dollar amount or percentage of the service price
• Min/max limits: Set minimum and maximum deposit amounts
• When required: Require for all bookings, only new customers, flagged customers, or above a price threshold

Forfeiture Rules

Define when deposits are forfeited:

• No-show forfeiture: Full deposit forfeited if the customer doesn't show up
• Late cancellation: Partial forfeiture for cancellations within a set window (e.g., less than 24 hours before)

Customer Reputation Scoring

Celerora automatically tracks each customer's booking reliability with a reputation score (0–100) based on their history of completions, cancellations, and no-shows:

• Low risk: Customer has a strong track record
• Medium risk: Some late cancellations or missed bookings
• High risk: Repeated no-shows or cancellations
• Blocked: Customer is blocked from booking

You can also manually flag customers with a reason and view their total forfeited deposit amounts.

Risk-Based Deposits

On the Pro+ plan, enable risk-based deposits to automatically adjust deposit requirements based on each customer's risk level. Trusted customers can book without a deposit, while high-risk customers are automatically required to pay more.

Payouts

The Payouts page is where you connect a bank account and track earnings from forfeited no-show deposits. Remember: Celerora only moves money for deposits — service payments still go directly from your customer to you.

Connecting Your Payout Account

Before you can receive payouts, you need a Stripe Connect account. Go to Payouts and click Connect Payouts. You'll be redirected to Stripe's hosted onboarding to verify your identity and link a bank account. Stripe may request additional verification documents later for higher payout volumes.

How Payouts Work

• A customer pays a no-show deposit at booking time — this is held by Stripe
• If the customer attends and the booking is completed normally, the deposit is refunded to them
• If the customer no-shows or cancels late, the deposit is forfeited
• You automatically receive 90% of each forfeited deposit directly to your connected bank account (Celerora retains a 10% platform fee)
• Completed bookings without a forfeiture do not trigger a payout — the deposit simply returns to the customer

Earnings View

The Payouts page shows you:

• Pending: Deposits currently held against open bookings
• Total received: Cumulative forfeiture payouts to your bank
• Platform fees: What Celerora has retained on forfeited deposits
• Payout schedule link: Opens your Stripe dashboard to manage bank account, payout timing, and view detailed Stripe payout history

Your Booking Page

Your booking page is a branded, public page where customers can browse your services, check availability, chat with your AI assistant, and book appointments.

Branding & Design

Go to Booking Page to customize the look and feel with a live preview:

• Brand colors: Pick a primary color that matches your brand
• Logo: Upload your business logo
• Cover image: Add a hero image with adjustable overlay opacity and optional parallax effect
• Fonts: Choose from Inter, Roboto, Open Sans, Lato, Montserrat, Source Sans Pro, Playfair Display, or Merriweather
• Layout: Pick between Contained (default) or Full Width layouts
• Remove Celerora branding: Display your brand only (Pro and Pro+ plans)

Page Content

• Custom title & description: Write your own page headline
• Business hours display: Show or hide your working hours
• Social media links: Link your Instagram, Facebook, Twitter, LinkedIn, Yelp, Google, YouTube, and TikTok profiles
• Contact info: Choose to show or hide your phone, email, and address
• Service area: Describe where you provide services
• Trust card: Toggle credibility indicators (reviews, response time, completed bookings)
• Reviews & portfolio sections: Show or hide these sections on your page

Announcement Banner

Display a banner at the top of your booking page with a custom message (up to 200 characters), background color, and optional link. Great for promotions, seasonal offers, or important notices.

Call-to-Action Buttons

Customize the text on your two booking page buttons. Both the primary and secondary buttons offer five presets each:

• Primary button: Book Now (default), Schedule, Book Appointment, Get Started, or Reserve Now
• Secondary button: Request Quote (default), Get Estimate, Contact Us, Get Pricing, or Request Info

SEO

Set a custom meta title (up to 70 characters) and meta description (up to 160 characters) to improve how your booking page appears in search results.

Sharing Tools

Get your booking page in front of customers with built-in tools:

• Shareable link: Copy your unique booking URL with one click
• QR code: Generate and download a QR code for business cards, flyers, vehicle wraps, or anywhere you want offline-to-online conversion
• Custom slug: Pick the short URL that identifies your page (e.g., celerora.com/book/your-business-name)

Need to add the link to Facebook, Google Business Profile, or your own website? Copy the shareable link and paste it into those platforms' own "Book appointment", "Website", or button-link fields. A native embed widget is not yet available.

Customer Management

The Customers page is your customer intelligence hub. View every customer who has booked with you, their history, and key metrics.

Customer Profiles

Each customer profile shows:

• Contact information (name, email, phone)
• Total bookings, completed vs. cancelled count
• No-show count and total spent
• Reputation score and risk level
• Activity timeline of all interactions

Tags

Create custom, color-coded tags to organize and segment your customers. Examples: VIP, Residential, Commercial, Referred. Filter your customer list by tags to quickly find groups of customers.

Customer Ratings

After a booking is completed, you can rate your customers (1–5 stars) and add quick tags like "on time," "friendly," or "paid promptly." These ratings are private and only visible to you.

Notes & Flagging

Add private notes to any customer profile for your own reference (e.g., "Has a dog — use side gate"). You can also flag customers with a reason, which increases their risk level and may trigger deposit requirements.

Customer Intelligence by Plan

The customer list, profile view, contact info, booking history, and private notes are available on every plan. The intelligence features are layered on top:

• Free: Customer list, profile, contact info, booking history, notes
• Pro: Adds tags, customer ratings, reputation scoring, and flagging
• Pro+: Adds customer suggestions (inactive/at-risk/VIP prompts) and re-engagement campaigns

Messaging

Communicate with your customers directly within Celerora through the Messages page or from any booking detail page.

Booking Messages

Each booking has its own message thread. Use it to coordinate details, share updates, or answer questions. Customers can reply from their booking management link without needing an account.

Message Types

• Text: Standard text messages
• Images: Share photos (job progress, reference images)
• Files: Attach documents (invoices, contracts)
• System messages: Automatic updates about booking changes

Notifications

You'll get email and in-app alerts when a customer sends you a new message. Unread messages appear as badges on Messages, Quotes, Estimates, and individual bookings so you can quickly see what needs a reply.

Notifications & Reminders

Celerora keeps both you and your customers informed automatically. Customers receive reminders to reduce no-shows, and you get alerts when something needs your attention.

Where Alerts Show Up Today

Celerora currently surfaces activity in several places:

• Unread badges on the Messages icon and on individual bookings, quotes, and estimates when the customer has sent you something new
• AI Responder badge showing the count of conversations that need your attention
• Email for booking confirmations, reschedule/cancellation requests, quote activity, and trial / billing events
• The Today page for the schedule-level picture of what's happening now

A dedicated Notifications page that consolidates all of these into a single filterable inbox is under construction. Until it ships, rely on the inbox badges, the Today page, and your email.

Email Notifications

Customers automatically receive emails for:

• Booking confirmation and details
• Booking reminders (default: 24 hours and 2 hours before — configurable per provider)
• Rescheduling and cancellation updates
• Quote delivery and status changes
• "On My Way" provider notifications

SMS Reminders

Send one-way text message reminders to reduce no-shows (Pro and Pro+ plans). Configure reminder timing in Settings → Lifecycle. Your monthly SMS allocation: Pro gets 20, Pro+ gets 75. Two-way SMS replies are not enabled at launch — customers receive reminders but cannot reply back through the platform yet.

On-My-Way Notification

Send a one-tap "On My Way" notification from a booking's detail page to let the customer know you're heading to their location.

Booking Approval

Each service has a Requires Approval setting on its policies page. Leave it on if you want to review bookings before confirming; turn it off to let bookings auto-confirm as long as the requested time fits your availability. The setting is per-service, so you can require approval for large jobs and auto-confirm shorter ones.

Where to Find Settings

This guide references Settings → X in several places. The Settings page is one screen with five tabs, plus two dedicated subpages:

• General: Timezone, calendar default hour, account-level preferences
• Policies: Cancellation & reschedule windows and fees, deposit protection (no-show), and booking reminder timing
• Security: Password, two-factor authentication, session management
• Notifications: Email and in-app alert preferences for your own account
• Integrations: Google Calendar connection and any other third-party integrations
• Settings → Lifecycle (dedicated subpage): Automated thank-you, review-request, follow-up, and quote-nudge sequences
• Settings → Revenue Recovery (dedicated subpage): The deep-dive view of no-show protection, deposit configuration, and customer reputation thresholds

Notification Preferences

For customer-facing communication channels, your options today are service-level SMS reminders (on Pro/Pro+) and the lifecycle automation sequences configured under Settings → Lifecycle. Granular per-channel notification preferences (email/push/SMS/in-app toggles, quiet hours, centralized opt-in controls) are not yet consolidated in one place.

Campaigns & Automation

Automate your customer communication and marketing to save time and increase repeat business.

Lifecycle Automation

Set up automated email and SMS sequences triggered by booking events. Configure these under Settings → Lifecycle:

• Thank-you email: Automatically sent after a booking is completed
• Review request: Ask customers to leave a review after their service
• Follow-up: Reach out 30 days after a booking to encourage repeat business
• Rebooking reminders: Remind past customers to book again at a set interval

Lifecycle automation is available in tiers: Pro gets basic sequences (thank-you + review request), while Pro+ unlocks the full suite including follow-ups and rebooking reminders.

Marketing Campaigns

Create and send targeted email campaigns to your customer base (Pro+ plan). Navigate to Campaigns to build campaigns:

• Target audience: All customers, recent customers, inactive customers, or custom segments
• Templates: Use pre-built templates or create your own
• Scheduling: Send immediately or schedule for a future date
• Performance tracking: Monitor send, delivery, open, and click rates

Re-engagement Campaigns

Automatically reach out to customers who haven't booked in a while. Set the inactivity threshold and Celerora will send personalized re-engagement emails to bring them back. Available on Pro+ plan.

Reviews

Build trust and attract new customers with reviews from past clients. Reviews appear on your public booking page and profile.

How Reviews Work

After a booking is completed, customers can leave a review with:

• Overall rating (1–5 stars, required)
• Written comments describing their experience (required, minimum 10 characters)
• Optional per-aspect ratings for communication, quality, and value (expand "Rate specific aspects" to reveal)
• Optional photos of the completed work

Automated Review Requests

On Pro and Pro+ plans, Celerora automatically sends review request emails after bookings are completed. Configure the timing in your lifecycle automation settings.

Responding to Reviews

On Pro and Pro+ plans, you can publicly respond to reviews. A thoughtful response to both positive and negative reviews shows potential customers that you care about your work.

Disputing Reviews

If you believe a review is unfair, inaccurate, or violates our guidelines, you can submit a dispute with supporting evidence. Our team will review the dispute and take appropriate action.

Analytics & Earnings

Track your business performance from the Dashboard for at-a-glance stats and the Reports page for trends and exports.

Dashboard Metrics

Your dashboard shows key metrics at a glance:

• Total and pending bookings
• Average rating and total number of reviews
• Upcoming bookings (next few scheduled jobs)
• Recent reviews from your customers

For revenue and booking trends over time, head to the Reports page.

Analytics History

The depth of historical data available depends on your plan:

• Free: Last 7 days
• Pro: Last 30 days
• Pro+: Full year (365 days)

Quote Conversion Metrics

On the Reports page you can see how quotes are performing: how many were viewed, accepted, declined, or expired, and the resulting conversion rate. Use this to refine pricing and follow-up timing.

Revenue & Earnings

Because service payments happen off-platform, Celerora can only report on what it sees: booking counts, quote values, and no-show deposit payouts. For your actual revenue, combine those figures with your off-platform receipts. The Reports page has the booking-side data; the Payouts page has Stripe-side deposit earnings. For deeper analysis or exports to accounting software, see Data export under the Reports section (Pro+).

Reports

The Reports page is where you go for trend charts and raw-data exports that don't fit on the dashboard.

What's on the Page

• Booking trends chart: An area chart showing total, completed, and cancelled bookings over time — pick week, month, or year
• Customer suggestions: Actionable prompts about three kinds of customers — inactive (haven't booked in 60+ days),at-risk (flagged or low reputation), and VIP (high lifetime value with strong reputation)
• Data export: Download your bookings, customers, or payments as CSV for accounting or further analysis (Pro+ only)

Filtering

The trend chart supports picking a time period (week, month, year). Data exports support a start and end date. More granular filters (by service, status, or customer tag) are planned for future releases.

Data Export is Pro+

CSV export is available on the Pro+ plan. Free and Pro users see the trend chart and suggestions but cannot export raw data.

Historical Depth by Plan

• Free: Last 7 days (week view only)
• Pro: Last 30 days (week and month views)
• Pro+: Full year — 365 days (all views plus CSV export)

Billing & Subscription

Plans

Celerora offers three plans to fit your needs:

• Free ($0/mo): 10 bookings/month, 3 services, 15 AI responses, basic features
• Pro ($35/mo): 50 bookings/month, 10 services, 80 AI responses, 20 SMS, deposits, Google Calendar sync, custom branding
• Pro+ ($59/mo): Unlimited bookings and services, 250 AI responses, 75 SMS, risk-based deposits, marketing automation, data export, priority support

Annual Pricing

Get 2 months free by choosing annual billing. Pro drops to $29.17/mo and Pro+ drops to $49.17/mo when billed annually.

Founding Member Plans

Early adopters can lock in their price forever with Founding Pro or Founding Pro+ plans. Founding members also get a special badge on their profile and priority support.

Upgrading & Downgrading

Upgrade at any time from Billing in your dashboard — you get immediate access to new features. When you downgrade, your current plan remains active until the end of your billing period, then reverts. If you have more active services than your new plan allows, excess services will be automatically paused.

Pausing Your Subscription

Need a break? You can pause your subscription instead of cancelling. Your account reverts to the Free tier during the pause, but your data, settings, and configuration are preserved. Resume any time to pick up right where you left off.

Payment Methods

Manage your payment methods under Billing → Payment Methods. We accept major credit and debit cards. All payments are securely processed through Stripe.

Invoices

View and download your billing history and invoices from Billing → History. Invoices are generated automatically after each payment.

Usage Limits

Each plan has monthly limits for bookings, AI responses, quotes, and SMS. You'll see warnings as you approach your limits (at 80% and 95%). Limits reset on your billing cycle date — the same day each month as your subscription billing — not on the calendar 1st. If you hit a limit, you can upgrade your plan for immediate access or wait until your next cycle.

Support Tickets

If this Help Center didn't answer your question, open a support ticket from the Support page. Tickets are tracked and stay open until resolved, so your issue won't get lost in an inbox.

Creating a Ticket

1. Go to the Support page and open the support form
2. Pick a category that best fits your issue:
   • Booking Issue
   • Payment Issue
   • Account Access
   • Provider Dispute
   • Refund Request
   • Technical Bug
   • Feature Request
   • Other
3. Write a clear subject line (e.g., "Google Calendar stopped syncing after March 15")
4. Describe the issue, including steps to reproduce, expected vs. actual behavior, and any relevant booking, quote, or customer IDs
5. Submit — you'll get an email confirmation with the ticket ID

File attachments are not supported in the form today. If you need to share a screenshot or screen recording, email it separately to support@celerora.com and reference the ticket ID.

Ticket Statuses

• Open: Submitted and waiting for initial review
• In Progress: Our team is actively investigating or working on a fix
• Waiting on You: We need more information from you to proceed
• Resolved: The issue has been addressed — reopen if it's still not right
• Closed: No further action expected

Target Response Times

These are our service targets — not a guarantee. We aim to get back to you within:

• Free: Help Center + best-effort email reply
• Pro: Around one business day for most tickets
• Pro+: Priority queue, usually responded to the same business day
• Founding Members: Priority queue regardless of plan tier

Good Ticket Hygiene

You'll get faster and better help if your ticket includes:

• The exact error message, if any
• The browser and device you're using
• The time the issue happened (so we can check logs)
• Any booking, quote, estimate, or customer IDs involved

Quick Email Contact

Prefer email? Reach us at support@celerora.com. Emails create a support ticket automatically, so you'll see them on the Support page once they're filed.

Account & Security

Email Verification

Verify your email to unlock full platform access. Some features (creating bookings, messaging, payments) require a verified email. If you didn't receive the verification email, check your spam folder or request a new one from the verification page.

Google Sign-In

Link your Google account for one-click sign-in. This also enables Google Calendar integration. Your email is automatically verified when using Google Sign-In.

Changing Your Password

Update your password from Settings. If you've forgotten your password, use the "Forgot Password" link on the sign-in page to receive a reset link via email.

Phone Verification

On your Profile page, click Verify phone to confirm the personal mobile number you use to sign in and receive account alerts. We send a 6-digit code via SMS — enter it within a few minutes to mark the number as verified. A short cooldown applies between code requests. If you change your phone number later, the verified status resets and you'll need to verify the new number before it's trusted again. This is separate from the customer-facing business phone shown on your booking page.

Two-Factor Authentication

Add an extra layer of security by enabling two-factor authentication (2FA) in your account settings. When enabled, you'll need to enter a verification code from an authenticator app in addition to your password when signing in. Backup codes are provided in case you lose access to your authenticator.

Data Privacy

Your data is important to us. Review our Privacy Policy to understand how we collect, use, and protect your information. You can request a copy of your data or request account deletion by contacting support at support@celerora.com.

Troubleshooting

Having issues? Here are solutions to the most common problems.

I'm not receiving emails

• Check your spam or junk folder
• Add noreply@celerora.com to your contacts
• Verify your email address is correct in Settings
• Try requesting the email again (verification, password reset, etc.)

Google Calendar isn't syncing

• Disconnect and reconnect your Google account in Availability settings
• Ensure you granted calendar permissions during the Google sign-in
• Check that the correct Google Calendar is selected
• Try triggering a manual sync from the Availability page

Customers can't see my booking page

• Ensure you have at least one active service
• Check that your availability schedule has open time slots
• Verify your booking page URL is correct
• Make sure your email is verified

AI Responder isn't working

• Check that the AI Responder is enabled in AI Responder → Settings
• Verify you haven't exceeded your monthly AI response limit
• Ensure your booking page is active and accessible

Feature says "Upgrade required"

• Check your current plan under Billing — the feature may require a higher tier
• If your trial has ended, some features may now be restricted
• You can upgrade immediately to regain access

Payment issues

• Ensure your card is not expired and has sufficient funds
• Try a different payment method
• Contact your bank if the transaction is being blocked
• For deposit payment issues, the customer should check their card details

SMS not being delivered

• Verify the customer provided a valid phone number at booking time
• Check that you have remaining SMS credits for the month
• Ensure SMS reminders are enabled in Settings → Lifecycle
• The customer may have opted out by replying STOP