SMS Communications Policy

1. Overview

Effective date

May 1, 2026

Last updated

May 10, 2026

If you opt in through one of the consent methods described below, you may receive text messages (SMS/MMS) from Celerora LLC ("we," "us," "our," "Celerora") related to the services described below. This policy explains the types of messages we send, how we obtain and document your consent under the Telephone Consumer Protection Act (TCPA), how to manage your preferences, and how to opt out. Providing a phone number alone does not create consent — only the affirmative opt-in actions described below do.

2. Types of messages we send

Transactional messages

Sent when you book or use the service. The exact set of messages you may receive depends on whether you are a customer (booking a service) or a service provider (operating an account on the platform):

Customers may receive:

• Booking confirmations
• Appointment reminders
• Deposit and payment requests
• "On my way" arrival notifications
• Quote notifications and updates
• No-show or cancellation alerts

Service providers may receive:

• Account-security messages (password resets, sign-in alerts, phone-verification codes)
• New-booking and booking-change notifications
• Payment and payout notifications
• Customer-care responses to inbound questions

Promotional messages

Sent only with separate, additional opt-in. Promotional categories include:

• Rebook reminders for past services
• Special offers, promotions, or seasonal availability from service providers you have previously booked
• Marketing campaigns from service providers on our platform

Current SMS scope. As of the effective date of this policy, if promotional content is delivered by SMS, it is limited to rebook reminders for past services. Special offers and marketing campaigns are delivered by email only today. If we extend either to SMS, this policy will be updated in advance under the material-change process described in Section 15 of our Privacy Policy: you will receive at least 30 days' advance notice and a revised "Last updated" date before the change takes effect, and you can withdraw promotional SMS consent at any time using the opt-out methods in Opting out below.

3. How we obtain your consent

We use separate consent for transactional and promotional SMS. Consenting to one does not consent to the other. Pre-checked consent boxes are never used; you must affirmatively opt in. Consent is captured electronically through the platform so that we maintain a verifiable audit record.

Where consent is captured. Two surfaces capture SMS consent on Celerora — both use the same dual-checkbox pattern (one for transactional messages, one for promotional messages, both unchecked by default):

1. Customersbook services through public booking links and do not create accounts on Celerora. SMS consent is captured at the point a customer submits a booking request or estimate request through a provider's public booking page.
2. Service providers capture SMS consent in their account profile at celerora.com/profile after signup. The phone field is optional; the consent checkboxes only appear once a phone number has been entered and saved. Provider sign-up itself does not collect SMS consent.

Phone verification.When a service provider enters a phone number, Celerora may send a one-time 6-digit verification code to confirm the number is real and reachable before honoring SMS consent. This verification SMS is sent only in response to an explicit user action (clicking "Verify phone") and is not subject to opt-out keywords because it is initiated by the user themselves.

Transactional SMS consent

You consent to transactional SMS by checking the transactional SMS consent checkbox at the surface that applies to you (the booking page for customers, or the account profile for service providers). After you have opted out by replying STOP, you can re-enable transactional SMS by replying START, SUBSCRIBE, UNSTOP, RESUME, or YES to any prior message from us — these reply keywords are re-opt-in keywords for users who previously opted out, not a first-time consent-capture flow.

Promotional SMS consent

Promotional SMS requires prior express written consent under the TCPA (47 CFR § 64.1200(f)(9)). We collect promotional consent only through:

• Checking the separate promotional SMS consent checkbox at the time of (a) submitting a booking request or estimate request as a customer, or (b) saving a phone number on the account profile as a service provider. The checkbox is unchecked by default and is presented next to the disclosure shown below.

Verbal consent and informal written consent obtained outside the platform do not satisfy the TCPA standard for marketing SMS. Service providers must direct customers to opt in through the platform's promotional-SMS consent checkbox on the booking or estimate-request form; providers cannot mark customers as opted-in on their behalf, and we do not treat reply keywords as a path for granting first-time promotional consent.

4. Message frequency

Frequency varies based on your bookings, the service providers you engage with, and your preferences. You may receive multiple messages per booking and may receive promotional messages from each service provider you have opted in with.

5. Cost

Message and data rates may apply. Check with your mobile carrier for details on your plan. Carriers are not liable for delayed or undelivered messages.

6. Opting out

• Reply STOP, CANCEL, END, QUIT, or UNSUBSCRIBE to any message to immediately opt out of all SMS communications from us.
• Reply STOP MARKETING to opt out of promotional messages only while continuing to receive transactional messages.
• You will receive one final confirmation message confirming your opt-out.
• Re-opt-in (transactional only): reply START, SUBSCRIBE, UNSTOP, RESUME, or YES to any prior message to resume transactional SMS (booking confirmations, reminders, etc.). Promotional SMS is not automatically restored. To receive promotional messages again, you must give new affirmative consent by checking the promotional consent box on a future booking or estimate-request form.

7. Getting help

Reply HELP to any message to receive contact information and assistance. You may also email support@celerora.com or visit celerora.com/contact.

8. Carriers

We deliver SMS through Telnyx Communications. Supported carriers include AT&T, T-Mobile, Verizon, Sprint, U.S. Cellular, Boost, Cricket, MetroPCS, and most other major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

9. Privacy

Your phone number and message content are handled per our Privacy Policy. We do not sell or share your phone number with third parties for their marketing purposes. SMS message content is transmitted to and from your mobile carrier through our SMS service provider (Telnyx); message metadata and content are also stored and processed by the cloud-infrastructure sub-processors that operate the Service (for example, our database, application hosting, and cache providers), under the same contractual safeguards described in our Sub-processors page. We do not share SMS message content with any third party for that party's own marketing purposes.

10. Changes to this policy

We may update this SMS Communications Policy from time to time. The current version is always available on this page with the revised "Last updated" date at the top. Material changes will be communicated by email or SMS in advance. If you no longer agree with our practices, you can stop using the Service at any time and use the methods in Opting out above to end further messages.

11. Contact

Questions about this policy? Email support@celerora.com or write to: